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Terms of use

GENERAL

While making a purchase on our website, the following terms and conditions apply and govern your use of our website.

By placing an order through Indialane.Shop , accessed through mobile, computer, tablet, e-reader, or any other device, you accept these terms of use and conform to them. The website is here to provide a service to our customers.

Please note that this agreement has an arbitration requirement and a waiver of right to bring class actions. Your use of the website depicts your agreement follow and be bound by the terms of use. We secure a right to update these terms of use without prior notice. Thus, we advise you to review the terms and conditions whenever using the website.

If you do not agree to any term or condition, we recommend you to not use the website. In case of any query or question, contact our Customer Service department by sending us a message as per details under ‘Contact Us’


PRIVACY POLICY

At Indialane.Shop, we value your concerns about online privacy & security while browsing and shopping at our website. We make every effort to guarantee that the information you provide will not be misused. This Privacy Policy describes how Indialane.shop manages personal information and respect your privacy. This policy may be amended from time to time.

Collection of Personal Information & its Use:
When you register to buy a product at Indialane.Shop, we may collect your contact information such as your name, phone numbers, address and email address as well as profile information, including your password, details about your purchases and details about your interactions with us.
We collect this information in order to provide services to you, comply with our legal obligations, and to improve our products and services. We do not sell, rent or share your personally identifiable information to or with third parties in any way other than as disclosed in this document.
The information collected during registration is primarily used for
a. Service your order & financial transaction.

b. Respond to customer service requests, questions and concerns.

c. Administer your account.

d. Send you requested product or service information.

e. Help us to improve our Site, services and offerings. e. Customize your experience.

Note: Indialane.Shop may be required to disclose personal data in response to lawful requests by public authorities. Where required by law, and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

You have the right to access and correct, or delete your Personal Information and privacy preferences at any time. This may be accomplished by clicking on the link, "My Profile", where you can view and make changes to most of your Personal Information immediately.

Information Sharing With Service Providers:
Indialane.Shop uses third party payment processing & shipping companies to bill you for our goods and services. To the best of our knowledge, these companies do not retain, share, store or use personally identifiable information for any other purpose. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Indialane.Shop. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
We retain your information for as long as your account is active.


ORDER ACCEPTANCE AND BILLING
Prior to the shipping, the orders are subject to verification and acceptance. All information provided must be true and accurate. Providing any false or inaccurate information means a breach of Terms of Use and can result in revocation of your order.

We possess the right to cancel or refuse an order for any reason, including false information, limitations on quantities available for purchase, inaccuracies, errors in product pricing information, or problems identified by our credit and fraud prevention department. If the order is canceled after a deduction from your credit card (or any other payment account), we will issue a credit to your credit card (or any other payment account) in the amount of the deduction. You will be contacted if all or any portion of your order is canceled or any additional information is required to accept your order.

Once you confirm your purchase at the end of the checkout process, you agree to pay for the items selected. You will be charged for the orders during order confirmation. You can pay online using RazorPay account. Orders placed using RazorPay account cannot be modified. However, if you wish to modify an order for which you paid through RazorPay, please contact customer service to cancel the existing order and place a new one.

Indialane.shop possesses the right in its sole discretion to limit the quantity of items purchased per person, per household, per email address, per IP address, or per order for any reason. You will be notified if any such limits are being applied.
Please be informed that we have tried to display the colors of the products accurately, the actual colors you will see will depend on your viewing screen and might not be accurate.

Indialane.shop possesses the right to cancel or refuse to any order for any reason, including, but not limiting to, the following situations:
Error in Billing, Payment or Shipping Information Some orders may not get processed due to an error in information you have provided, including, but to limiting to: Incorrect billing information (for instance, the billing information you provided is different from your financial institution has on record). An incomplete or incorrect shipping address (including street address, city, state, zip or postal code). Any suspected fraudulent information.
Incorrect credit card or debit card number, expiration date and/or card security value, or information regarding other payment types.
Errors, Inaccuracies, and Omissions Rarely, there may be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, promotions, pricing, offers and availability. We possess the right to correct any errors, inaccuracies or omissions and to update or change or cancel orders if any information on the website needs rectification at any moment without prior notice (including after you have submitted the order).
Shipping Delay or Unavailability If an item of purchase is delayed out of our distribution centre or becomes unavailable, or if there is an error on our website relating to the order (for instance, an error relating to the price or description of the item), Indialane.shop may cancel the order. If any such activity occurs, we will contact you so you are informed.
Reshipping of Items The items sold on our website are intended for personal use only. Any suspected resale of our products for business or personal profit is strictly denied. We possess the right to cancel orders that appear to be for retail purposes. Any orders found to have characteristics of reselling, such as frequent orders, large quantities, orders by dealers or resellers or the use of freight forwarding, may be canceled in the sole discretion of Indialane.shop and Indialane.shop shall have the right to cancel all subsequent orders from any such customers.
Previous history of a fraudulent order Indialane.shop possesses a right to refuse to accept any order if fraudulent activity is suspected and may also refuse to process any subsequent orders from customers with a fraudulent order history.
If Indialane.shop rejects your order because of an error in pricing or any other information, we will notify your through an email and ask if you would like to re-submit your order to purchase the relevant item once the information in the order is rectified. In case we do not receive a response within seven days, Indialane.shop may cancel the order.


INTELLECTUAL PROPERTY
All trademarks, copyrights and other intellectual property, including images, text, page headers, illustrations, logos, designs, formats, logos, photographs, icons, programs, music clips or downloads, video clips and other materials on our website are owned and licensed by the individual manufacturers . You may view, access, download and print the Intellectual Property for your personal, non-commercial use only; provided that you (1) do not modify or alter the IP in any way, (2) retain all the copyright and trademark, and (3) do not provide the IP to the third party in a commercial manner. You are entitled for no right, license, title, or interest if you use our website for accessing, viewing, downloading, or viewing the Intellectual Property. You may not publish, transmit, modify, display, distribute, sell or participate in any commercial activity or exploit in any way, any of the Intellectual Property.


LIMITATION OF LIABILITY
Indialane.shop website is provided on an “as is” and “as available” basis. Indialane.shop makes no warranties or representations of any kind, implied or express, as to the operation of our website. You agree, by your use of our website, that your use of our website is solely at your risk. Indialane.shop does not warrant that your use of the website will be error free and uninterrupted, or that the server or the website is free of viruses or other harmful elements.
Your use of Indialane.shop website is solely at your risk. Indialane.shop shall not be liable to any person or entity for any direct or indirect damage (whether consequential, actual, punitive, special or otherwise), loss, liability, injury, or claim based upon or resulting from your use or inability to use the website. Indialane.shop is not liable for any defamatory, or illegal or offensive conduct of any user. If you do not agree any of the Indialane.shop’s Terms of Use, your sole and exclusive remedy is to discontinue using the website.


CERTIFICATIONS
All the certifications shown on our website www.indialane.shop are not applicable to all the products. Though, all the certifications can been seen under every product, it doesn't comply that particular certification is for the stated product. If required please contact us on [email protected] for further clarification on our certifications. Most of the certifications shows on the website our either ingredient specific or product specific. Some of the certifications are also under review by their respective organizations. Indialane.shop is not liable on any claims regarding certifications and we are not advertising anywhere that every product is pertaining to those certifications.


REFUND POLICY
Indialane is an aggregator of multiple vendors & therefore this policy has been specified against each Vendor/Shop. There are some items that are non-returnable & the same has been clearly mentioned in their item description/details & Shop Return Policy. Accordingly, the no. of days allowed for the return of an item has also been specified against each category.

No return will be allowed in case the customer delays the return request beyond the specified days. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Replacement is not allowed, unless specified by a Shop/Vendor Shipping costs are non-refundable. For COD (if available) Please send us your account details in which you would want the refund to be credited. Refund amount will be credited according to the mode of payment used by you. For eg. Refund for payments made by Credit card will be credited to your Card account.


DISCLAIMER
Indialane.Shop or Omnipro Resources LLP are only a Service Provider and is not responsible for the Product Quality or its characteristics or performance.

Indialane.Shop & Omnipro Resources LLP make their best efforts to provide this platform to only genuine manufacturers/traders. Therefore, only the manufacturer is responsible for the final quality of the product or its performance or features.

Details of each manufacturer/trader are mentioned clearly in the item description & Indialane.Shop or Omnipro Resources LLP do not verify or certify the same.

The above stated Terms of Use govern all transactions between Indialane.shop and you through our website and supersede all prior representations and agreements. Headings are for reference purposes only and in no way limit or define the scope of the section.

The failure of Indialane.shop to act with respect to a breach of the Terms of Use by you or others does not constitute a waiver and will not limit Indialane.shop’s rights with respect to such breach or subsequent breaches.

This Agreement is governed by the laws of India. The waiver of any provision of the Agreement will not be considered a waiver of any other provision or of Indialane.shop’s right require strict observance of each of the terms herein.



Indialane.shop is First of its kind, 100% Indian brands only marketplace where you can get high quality curated Indian products at RRP (Real Retail Price) 


Indialane.shop support team
Pankaj
Sales & Order Fulfilment
Kapil
Partnership/Suggestions
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